Take-Aways: Learn how to conduct a customer journey mapping session with your remote team (or customers), skipping the need to be in a physical room. Learn how to map your customers' outside-in experience, identify gaps, prioritize improvements, communicate backstage alignment, and 'close the loop' to deliver measurable results. Join us for a fun interactive session, led by CX epert Charlie Colquhoun! About Charlie Colquhoun Charlie is a passionate customer experience journey mapping practice leader with over twenty years of experience designing successful customer experiences for significant global software, Internet, consumer, security, and financial services companies. His approach is creative, dynamic, collaborative, and melds together customer-driven design with customer success data. He developed a technique that assists businesses in prioritizing customer experience improvements to drive measurable growth, starting SimplyCX in 2016.
- Learn how to conduct a customer journey mapping session with your remote team (or customers), skipping the need to be in a physical room.
- Learn how to map your customers' outside-in experience, identify gaps, prioritize improvements, communicate backstage alignment, and 'close the loop' to deliver measurable results.
Charlie is a passionate customer experience journey mapping practice leader with over twenty years of experience designing successful customer experiences for significant global software, Internet, consumer, security, and financial services companies.
His approach is creative, dynamic, collaborative, and melds together customer-driven design with customer success data. He developed a technique that assists businesses in prioritizing customer experience improvements to drive measurable growth, starting SimplyCX in 2016.